Home/Support
How can we
help you?
The questions we are asked most often. If your case is not here, the team is one call or message away.
I did not receive my card
Dial *713*3666# and choose History
to see the serial and PIN for every card bought on your number. Still stuck?
Message us on WhatsApp with the number you paid with.
My payment went through but no card arrived
Send us the phone number, the amount and roughly what time you paid.
We verify the transaction with Hubtel and either deliver the card or reverse the payment.
My PIN is not working
Enter the serial and PIN exactly as sent on the official portal at
ghana.waecdirect.org.
Check for typos and look-alike characters. If it still fails, contact us and we will replace it.
How do I use the card I bought?
Go to ghana.waecdirect.org,
choose the exam, then enter the serial number and PIN from your SMS. Each card is valid for one result check.
I need a refund
Refunds are handled case by case. Contact us with your transaction details
and we will review it the same day.
Can I buy cards for a whole class?
Yes. Bulk pricing starts at 5 cards (GH₵16 each) and drops again at 10 (GH₵15 each).
Message us on WhatsApp and we will arrange delivery.
Still stuck?
Talk to a person.
WhatsApp 0245850917, or call any line below. Support runs 24/7.